Helpful for your vacation

Questions and Answers

Here you will find valuable information for your vacation at Haus Flexen.

Arrival (check-in) from when?

From 3 pm. If you arrive earlier, please let us know. Also, guests who arrive earlier are welcome to change in the ski room.

Departure (check-out) until when?

We would like to ask you to leave the apartment by 11 am. You are welcome to leave your luggage with us if you still want to spend the day in Stuben.

What are the cancellation conditions?

Our cancellation policy is as follows:

  • Cancellation up to 3 months prior to the arrival date will not incur any cancellation fees,
  • up to 1 month before the arrival day 40%,
  • up to 1 week before the arrival day 70
  • and in the last week before the arrival day the cancellation fees are 90 % of the total arrangement price.
I am traveling with children. What all is available?

Free of charge you can get from us on request: children’s folding bed, children’s high chair, wooden sled for children.

Is there internet in the house?

Yes, Wi-Fi is free for guests in all areas of the accommodation.

Are there parking spaces?
  • The public parking lot is free of charge for Stuben guests with authorization card.
  • Underground parking spaces cost 10 euros per day.
Is there a laundry service?

Washing and drying at 1 euro per hour including detergent.

Is there a bread service?

Yes, freshly baked bread from the village bakery we will be happy to deliver to your door (order the day before until 6 pm). The current pastry offer and prices you can find out from the landlords.

Are there any wellness services (massages)?

We can gladly book you a professional massage. You can find out the type and cost from the landlords.

Is there a sauna in the house?

We have a Physiotherm infrared sauna on the 1st floor.

Is there a ski room and dryer?

Yes, a ski room with heated ski and hiking boot warmer is located in the basement.

Is there information material in the house?

You will find everything you need to know about your vacation on our Gastfreund app, as well as ski area and hiking maps in our information corner in the entrance area.

How often are the apartments cleaned during the vacation?

Upon request, the apartments can be cleaned, additional costs will be charged depending on the effort.

The final cleaning (within the usual limits) is included in the price.

What do I need to bring myself?

Only things that you personally appreciate. Everything else is available in the apartment (toilet paper, shower gel, crib, dishes).

Is there a coffee maker in the apartment?
  • For the apartment Toni you need whole beans.
  • For the apartment Ibex coffee tabs – can also be purchased in the house.
Can pets be brought along?

Small dogs only on request – 15 euros per day, without food.

Can toboggans be rented?

Yes, sleds are available free of charge.

Can snowshoes be rented?

Yes, snowshoes are available free of charge.

Can e-bikes be rented?
Yes, we have 4 e-bikes (45 euros / day). Only on advance reservation!
Can I play tennis in summer?

There are tennis courts in Klösterle and Lech.

Can guests use the terrace?

Yes, the terrace is available for guests. Sun loungers and garden furniture are ready.

How far away is the Stubner Center?

Our house is directly in the center of the village.

Where is the nearest ski lift?

The ski lift (Albona) is just two minutes away.

Can I rent ski equipment?

Yes, the ski rental Skibase Arlberg has a branch directly in our house. We are happy to help you.

Are there international long-distance hiking trails nearby?

Yes, the famous Arlbergweg. In addition, the Lechweg is also not far away.

What happens if I do not arrive or arrive too late?

In case of no-show or late arrival the full costs and booked services have to be paid – unless we can sublet the apartment.

Are there any costs for the final cleaning?

No. A standard final cleaning is included in the price. In case of soiling beyond the usual extent, we reserve the right to charge these additional costs. Damages will be charged.

Is there a welcome present?

A freshly filled fruit basket awaits you in your room as a gift from the house.